Frequently Asked Questions

Why should students use it?2020-08-09T19:57:31+00:00

Students can provide feedback which will affect their learning and not future students. They would stop receiving several emails asking for feedback. They would receive personalized dashboards showing their motivational drivers and trends benchmarked with the average of class so they can self-reflect on their learning journey and enhance their experience.

Why should professors use it?2020-08-09T19:25:20+00:00

Professors would have a platform which tells them what is going well or what needs some more attention, so they can make their teaching more impactful. On the other hand, they promote their quality of teaching with the organization and be noticed. Finally, by having the historical data of the entire course(s) they can plan the syllabus differently if necessary.

Why should an organization (program managers, deans, …) use it?2020-08-09T19:26:09+00:00

The organization would have a centralized, structured, and constructive feedback loop and communication channel. By focusing on the motivation drivers, they can enhance the learning experience, which can be beneficial for marketing and business:

    1. Satisfied students can talk about the course more positively so the NPS and WOM can increase which lead to more requests
    2. Students and/or professors could post on social media the innovative platform that your institution is using to make their enhance their learning
    3. The organization can promote the quality of instruction either internally within departments/programs or externally via the website, social media, and other marketing channels
How do you collect feedback from the students?2020-08-09T19:27:16+00:00

App > Notification > 80-second survey > done. At the end of each class, or whenever the professor finds it suitable, the students receive a notification to provide feedback on the lecture. After a first assessment of the positive and negative factors the students liked or not and open feedback, they receive 3 multiple choice questions which are different from what you are used to seeing in surveys. We do not use Likert Scales (Agree vs Disagree) or ratings as for students it is difficult to understand what a number means for them and they can hardly be comparable as a number has a different meaning for different people; we use hypothetical statements in which the students recognize themselves in, then our algorithm automatically generates all dashboards.

Why an app and not just a link to a form?2020-08-09T19:28:19+00:00

By talking to several students, we realized that links sent by email are often perceived as spam or if not answered right away they would be forgotten and not answered. In addition, most of the time, when students provide feedback and click on “send”, they do not receive anything back.
Edu Enhancement app provides a centralized platform where they can provide continuous feedback and find all the surveys created by the professors and organization all in one place. In addition, they receive personalized dashboards to self-reflect on their learning experience and compare with the rest of the class.

How often is feedback collected?2020-08-09T19:28:56+00:00

After each lecture or whenever needed. When the professors register in the app, they can choose if they have a fixed or variable schedule. If they have a fixed schedule the notification to provide feedback will be sent out automatically to the students. If the professors want to be in control of when the students receive the notification or they have a variable schedule, they can unlock questions whenever they want.

Will students answer?2020-08-09T19:29:38+00:00

The platform was designed by students and behavioural scientists, we understand what pushes students to provide feedback or not. So, we do our best to guarantee a high answer rate. We refrain from making the answers compulsory, however, if needed we can support that.

Are the answers anonymous?2020-08-09T19:30:50+00:00


Who receives the dashboards? What do they see?2020-08-09T19:31:35+00:00

Students can only see their answers and the average of the class. The professor can only see the average of the class and the individual feedback anonymized. The administration can see the aggregate of the class and all the courses they manage.

What do program managers, directors, deans, … see?2020-08-09T19:32:19+00:00

Everyone sees what they need to see. We implemented a multi-level system which allows specific users to see only the programs/departments they manage. They are free to add collaborators, who will also have access to the platform. Users can grant access to other users and choose what to allow them to see.

Isn’t there the risk that the professors feel to be continuously evaluated?2020-08-09T19:33:48+00:00

Edu Enhancement provides continuous feedback to the professors who are able to make changes if needed to enhance the learning experience of their students. The current trend in the market is to move towards continuous improvement which is improved by assessing the motivational drivers that affect the learning and teaching experience. Traditional surveys, on the other hand, don’t allow professors to make changes during the semester, but only for future courses; this doesn’t incentivize students to answer as the feedback will not affect them.

What does Edu Enhancement assess?2020-08-09T19:37:18+00:00

Edu Enhancement assesses 11 motivational drivers which affect the students’ satisfaction and performance in the course. To read more about our framework, please visit the following page.

What can people do with the data provided?2020-08-09T19:36:09+00:00

By understanding the major motivational drivers, you can drive decisions and improve students’ satisfaction in the course.

Is Edu Enhancement suitable for small classes?2020-08-09T19:38:38+00:00

Yes! Despite the common thinking that in small classes it is easier to understand if the students are engaged and satisfied, this is not true, it can be the right opposite. Basing the understanding of the class on subjective assumptions can lead to taking the wrong decisions. Edu Enhancement provides timely quantifiable insights which truly supports professors and program managers to drive decision and focus on what really counts: the learning experience of their students.

Is Edu Enhancement suitable for online courses?2020-08-09T19:39:26+00:00

Absolutely yes! More and more courses are moved online. Now more than ever, organizations and professors need instruments to understand what students are going through and make the right decision at the right time.

We already use other platforms to collect feedback; why should we use Edu Enhancement?2020-08-09T19:40:54+00:00

Edu Enhancement is not just a platform to collect feedback, but an interactive solution to put in place a 360-feedback-loop which helps the students throughout the semester and enhances the communication between students, professors, and the administration. Have a look at how we are different from the traditional survey platforms.

Is Edu Enhancement complementary or supplementary to our organization surveys?2020-08-09T19:42:06+00:00

We understand universities have their established KPIs, so we can either be complementary to the traditional surveys conducted at the end of the semester, or we can integrate all existing surveys in our platform as we allow professors, and administration to create personalized surveys.

Can we include our surveys into Edu Enhancement?2020-08-09T19:43:13+00:00

Yes! You can create your own customed surveys or submit our ready-to-use templates to collect feedback on external guest speaker or after an exam. If you already have some surveys and want to include them on the platform, we can do that for you. No extra work required.

How much does it take to set up and use it?2020-08-09T19:44:30+00:00

In 24h, you are ready to use the platform! We take care of setting up the platform, we just need to know what university/ departments/ programs/ courses want to use Edu Enhancement.
Then professors and students can create their account in the app and join the class.
If needed, we can implement the single-sign-on integration, for this request, please get in contact with info@eduenhancement.com.

How much does it cost?2020-08-09T19:45:48+00:00

We are conducting the beta testing and would like you to be one of the first pioneers innovating the learning experience. This is already valuable to us. The pilot testing is on us. To learn more, get in contact with info@eduenhancement.com.

I’d like a personalized consultation / product demonstration, who should I contact?2020-08-09T19:47:12+00:00

You can book a one to one session with us whenever it suits you best.

How to get started to use Edu Enhancement?2020-08-09T19:48:16+00:00

Get in contact with us, and we will start the setup and schedule. We can support you by providing an onboarding call/meeting with the professors, program managers, associate deans, directors, or whoever you want to participate.

It is a challenging period, I don’t have much time for another digital solution.2020-08-14T07:27:24+00:00

We totally understand the current situation, that’s why we designed the solution to be as fast as possible to interact with. For a professor, it takes 1min max to have a look at the dashboards and understand the feedback. For students, it only takes 80 seconds to provide constructive feedback. Don’t believe it? Book a product demonstration with us at info@eduenhancement.com

Are you compliant to GDPR?2020-11-29T15:26:30+00:00

Yes! We know how important this topic is for our customers, so we took the utmost care. To learn more about data and privacy, have a look at our Privacy Policy.

Is data shared with third parties for commercial reasons?2020-08-09T17:15:29+00:00

No. We took the conscious decision not to share data for commercial reasons to private or public companies. Anonymized data will be shared on-demand to institutes of research and university departments (such as psychology, neuroscience, statistic, …) to enhance the value we can provide to our users.

Can I access raw data from the class(es)?2020-08-09T17:18:20+00:00

Yes! Anonymized data can be requested at info@eduenhancement.com. You can request only the data you manage on the platform. If you want to conduct research and need to get access to a brother amount of data, please inform us at the same email address, and we will assess together how to proceed.

Where is the data stored?2020-10-11T15:11:44+00:00

Data is stored on AWS European servers as they are considered one of the safest platforms. They also comply with European GDPR: https://d1.awsstatic.com/whitepapers/compliance/GDPR_Compliance_on_AWS.pdf

How can you exercise your rights?2020-08-23T08:39:18+00:00

Send an email to privacy@eduenhancement.com

Who determined the system?2020-08-09T16:54:00+00:00

We collaborated with a pool of psychologists, sociologists, pedagogists, and researchers to determine the best approach for an effective feedback system.

How were the pillars (motivational drivers) determined?2020-08-09T16:55:14+00:00

It all started by a thesis on the intrinsic and extrinsic factors influencing the performance of employees. From that point, and by listening to students from several institutions, we shifted the focus towards students’ learning performance and wellbeing. From the collaboration with behavioural scientists and professors from the US and top leading Universities, we came up with the 11 pillars of motivation.

Do you have some academic research on this?2020-08-09T16:56:33+00:00

We have a dedicated page explaining the research and papers supporting our framework. For additional information, please get in contact with info@eduenhancement.com.

Why do you collect feedback also for guest speakers?2020-08-09T16:59:35+00:00

We let the professors/organization choose if they want to submit the seedy-to-use template we provide. Feedback on guest speakers is also important to assess the effectiveness of that contribution toward the learning journey of the students.

Why do you collect feedback also for post-exam?2020-08-09T17:00:24+00:00

We let the professors/organization choose if they want to submit the seedy-to-use template we provide. Feedback after an exam is important to assess the exam structure, and expectations from the students to understand if the exam had the right format and there was a good balance between the expectations of the students and the difficulty of the exam.